By registering an account, purchasing any game server, bot host, or Cloud VPS, or utilizing any infrastructure provided by Heaven Cloud (powered by SkilloraClouds Global Network), you acknowledge that you are at least 13 years old (or possess legal parental/guardian consent) and enter into a legally binding contract. Continued use of the services constitutes unconditional acceptance of these terms.

Customers must provide accurate, current, and complete identification details prior to instance provisioning, including:

• Full Legal Name: Used for billing records and tax invoice generation.
• Verified Account Email: All instance access credentials, root credentials, and billing alerts are dispatched here.
• Mobile / WhatsApp Number: Required for critical node maintenance alerts and automated UPI payment reconciliation.
• Discord Handle: Required for automated community ticket linking and priority technical support.

Falsifying contact information or impersonating third parties will result in immediate termination of all active instances without refund.

All services are rendered on a prepaid basis. Recurring renewal invoices are generated 7 days prior to expiration. For Instant UPI payments, orders are reconciled automatically via bank webhooks. For Cryptocurrency payments (USDT, LTC, BTC, SOL), invoices must be completed on-chain with the exact required amount. Unpaid instances are automatically suspended 48 hours post-due-date, and permanently decommissioned after 5 calendar days.

Heaven Cloud guarantees dedicated RAM, allocated vCPU burst capacity, and NVMe SSD quotas as stated in your purchased plan tier. Shared hosting nodes enforce automated hypervisor fair-share CPU policies to protect neighboring instances from monopolization.

Heaven Cloud reserves the right to suspend or terminate services immediately, with or without prior notice, upon any breach of these Terms of Service or the Acceptable Use Policy (AUP). Terminations resulting from malicious abuse or breach of contract forfeit all rights to refunds or service credits.

Services are provided "AS IS" and "AS AVAILABLE". Heaven Cloud and its datacenter partners shall not be liable for indirect, incidental, special, or consequential damages resulting from downtime, DDoS attacks, upstream fiber cuts, or customer-side data loss. Customers are advised to maintain regular off-site backups.

You may not use Heaven Cloud instances, networks, or IP addresses to engage in, facilitate, or promote any of the following:

• Denial of Service (DoS/DDoS): Launching outbound attacks, hosting booter/stresser scripts, amplification vectors, or packet flooding tools.
• Unauthorized Cryptomining: Running Monero (XMRig), Bitcoin, or altcoin mining daemons on shared CPU or game server nodes without written authorization.
• Malware & Botnet Control: Operating Command and Control (C2) servers, distributing trojans, ransomware, keyloggers, or malicious payloads.
• Phishing & Deceptive Sites: Hosting fraudulent landing pages, fake banking portals, or credential-harvesting kits.
• Port Scanning & Brute-Forcing: Scanning third-party subnets, dictionary attacks against SSH/RDP/FTP, or running unauthorized network vulnerability probes.
• Spam & Mail Relays: Running open mail relays, sending unsolicited bulk commercial email, or operating email scraping tools.

Our upstream edge routers in Mumbai and Singapore maintain automated packet inspection to detect volumetric outgoing attacks. Evidence of illegal activities (including severe cyberattacks, extortion, and child exploitation) will be forwarded directly to national cybercrime investigation agencies along with all recorded KYC logs, IP addresses, and transaction hashes.

Heaven Cloud guarantees a 99.99% monthly uptime SLA covering host node hardware, power delivery, and datacenter backbone connectivity across our tier-3+ facilities in Mumbai, Singapore, and Frankfurt.

Exclusions: The SLA guarantee excludes customer operating system misconfigurations, third-party software bugs (e.g. unoptimized Minecraft plugins, modpack memory leaks), announced scheduled maintenance (notified at least 24h prior), or downtime resulting from AUP violations.

In the unlikely event that verified hardware/network downtime reduces monthly uptime below 99.99%, customers are entitled to SLA account credits upon submitting a support ticket within 7 business days:

• 99.5% to 99.89% Uptime: 10% credit applied to next renewal invoice.
• 99.0% to 99.49% Uptime: 25% credit applied to next renewal invoice.
• Below 99.0% Uptime: 50% credit applied to next renewal invoice.

We stand firmly behind our cloud performance:

• 24-Hour New Customer Guarantee: If our infrastructure fails to provision or experiences unresolved hardware defects within the first 24 hours of purchase, a full refund to your original payment method will be issued.
• Non-Refundable Items: Voluntary cancellations requested after 24 hours, blockchain cryptocurrency miner network fees (gas fees), custom domain registration fees, or accounts terminated due to AUP violations are strictly non-refundable.

Heaven Cloud collects strictly necessary personal identification data (Full Name, Account Email, Phone/WhatsApp Number, Discord Tag, and transaction reference numbers) solely for identity verification, tax invoice generation, automated node delivery, and security abuse prevention.

We respect customer privacy: WE NEVER SELL, RENT, OR MONETIZE CUSTOMER DATA TO THIRD-PARTY ADVERTISERS OR MARKETING CORPORATIONS. Your credentials and account information remain encrypted and confidential.

All client communications and API endpoints are encrypted utilizing TLS 1.3 with 256-bit AES cipher suites. Sensitive account passwords and authentication secrets are salted and hashed using modern bcrypt cryptographic standards.